City of Prior Lake, MN
City of Prior Lake, MN

Utility Services

LOCATION

City Hall
4646 Dakota St. SE
Prior Lake, MN 55372
Utility Billing (main level)
Finance Department (upper level)

CONTACTS

Phone:
  (952) 447-9843 or
  (952) 447-9844
Email:
utilitybilling@cityofpriorlake.com

ELECTRIC COMPANIES

Minnesota Valley Electric Co. (MVEC)
  (952) 492-2313
Shakopee Public Utilities
  (952) 445-1988
Xcel Energy
  (800) 895-4999
See the Map Center for service areas.

GAS COMPANY

Centerpoint Energy
  (612) 372-4720

PHONE COMPANIES

Integra Telecom
  (952) 226-7000
Century Link
1-800-475-7526
Mediacom
1-866-777-1670
Telephone Service Area Map

Water tower

Utility Billing Rates Per Billing Cycle
Water Rate: $4.53 / 1,000 gals. (first 25,000 gals.)
$6.25 / 1,000 gals. (over 25,000 gals)
City Sewer: $2.69 / 1,000 gals.
MCES Sewer: $2.57 / 1,000 gals.
Capital Facility Charge:  $10 / billing cycle
Storm Water Charge: $13.93 (residential) / $41.79 acre

The Metropolitan Council Environmental Services (MCES) annual operating budget plans for the resources necessary to support its two core functions: wastewater collection and treatment and water resource planning.
If you have questions about your Prior Lake sewer bill, call Prior Lake Utility Billing at (952) 447-9843 or (952) 447-9844.
For MCES costs and revenues, call Jason Willett at (651) 602-1196; for Municipal flow information call Kyle Colvin at (651) 602-1151.

Utility revenues are the primary funding source for maintaining and replacing over 100 miles each of water and sewer lines, seven wells, two water towers, a booster station, a pressure reducing station, a ground reservoir, and 43 sanitary sewer lift stations to assure dependability.

Sewer rate increases are largely dependent by the fee charged by the Metropolitan Council to treat the City's sewer which is over 50% of the City’s cost. Storm water fee increases reflect the fact that the City is engaged in an aggressive effort to maintain the storm water system. The rates also provide the City with additional improvements like the Water Treatment Facility which removes iron and manganese from the water system and eliminates brown water.

BROWN WATER
If your home or business is experiencing brown water – the water is safe – however, the City suggests that you try to minimize usage, run the cold spigot at the utility tub to clear water and call the City at (952) 447-9800. For stained dishes, clothing, tubs, fixtures or other items caused by brown water, you can request a stain-removing product from the city. This product is available through the Prior Lake Public Works Department by calling (952) 447- 9800.

PSN logoPAYING YOUR WATER BILL ONLINE

Click here to go to the Pay Online site.
The first time you will register; after that, payments are an easy three-step process. Paying by check or savings is FREE. A fee applies to credit or debit card payments.

The City uses Payment Services Network to process payments and post bills. PSN has been certified as maintaining the highest level of security as required by the credit card industry. If you need assistance with viewing your bills or paying online, call PSN at (866) 917-7368. If you have questions on the amount of your bill or need services, call Utility Billing at (952) 447-9843 or (952) 447-9844.

Payment Types (logos)By Phone, Smart Phone of Tablet
Call toll-free (877) 885-7968. Make sure to have your bill handy to provide your customer account number. Download "PSN Payments" from the App Store® or Google Play™. TIP: Go online the first time to create your payer profile and password.

PAY BY MAIL
Send a check to Utility Billing, 4646 Dakota St. SE., Prior Lake, MN 55372

VIEW BILLS OR AMOUNT THAT IS DUE
Click here to view your bill or balance due. You need to register for the first time to view your bill and receive notification when your bills are ready. After you register, you will receive electronic bills going forward.
NOTE: Help us save money and resources by opting out of receiving paper bills.

SIGN UP FOR THE FREE AUTOMATIC PAYMENT PLAN
Now you can pay your utility bill from your checking account automatically - no checks to write, no stamps to buy, and no late payments. It's free, fast, easy to do, and hassle free. Simply complete and return the authorization form with a voided check. We bill every other month (even months only) so if you return the authorization with your current payment, it would be effective on your next billing. Please continue to pay your bill as usual until the message "AUTO. PAID - DO NOT PAY" appears on the bottom of your bill. Mail the completed form with a voided check to: City of Prior Lake, Attention: Utility Billing, 4646 Dakota St. SE., Prior Lake, MN 55372.

Your monthly bank statement will clearly reflect the automatic payment, and your next bill will not have a previous balance on it. If you have questions about your bill, simply call Utility Billing at (952) 447-9843 or (952) 447-9844. The city does not charge you for automatic payments, and you enjoy the savings of no postage to mail your bills. If you change banks or accounts, just call us at (952) 447-9843 or (952) 447-9844 and we will send you a new authorization form to complete.

Call Utility Billing at (952) 447-9843 or (952) 447-9844 with any questions you may have regarding related questions or email utilitybilling@cityofpriorlake.com.

FINANCIAL ASSISTANCE
CAP Agency: (952) 496-2125
Scott County Human Services: (952) 445-7751

SUMMER RATE BREAK FOR SEWER
The charge for sewer usage for each billing cycle for bills issued in June, August, October and December (actual usage March 21 through November 20) shall not exceed one hundred and fifty percent (150%) of the average charge for sewer usage for the bills issued in February and April (actual usage November 21 through March 20). The purpose of this sewer break is to provide consideration for lawn and garden sprinkling and other related outside water consumption, which does not flow into the sanitary sewer system.

Call Utility Billing at (952) 447-9843 or (952) 447-9844 with any questions you may have or email utilitybilling@cityofpriorlake.com.

BULK WATER
Click here to download the Bulk Water Meter Rental Application.